call center

Pointer Call Center provides enterprises and institutions phone customers value-added services, and good customer services for the purpose of enterprise and one-stop intergrated phone business. Our main service offering is the Outbound Call. We committed to providing you with the best and niftiest marketing solutions we can, to meet your needs to the maximum.

We can help your enterprise by providing the following actions ¡X¡X

Product promotion, product information dissemination;

Finding sales leads, prospecting market opportunities;

B2B,B2C market satisfaction survey;

B2B,B2C market professional market research questionnaire;

  • Information verification and update
  • Tel admissibility services, technical support, customer service
  • Customer relations improvement, customer complaints handling

Advantages of Pointer Call Marketing Service Resources

Mainly provides Outbound services

Equipping with standard commercial computers

Telephone recording and monitoring system in the whole process

Auto-fax system

 

The operation of Pointer telemarketing and service

Data preparation
In the case of early periods, the Information Sector will strictly selects the the information according to the customer requirement and controls the accuracy and integrity proportion of the information.

The case plan to arrange every project manager
When we get the order, we must submit the project schedule to the customer for the first time.

Medium-term and overall reporting of the case
During the process, the project manager needs to hand in the daily statement in order to familiarise the customer wiht the process status. Better control of emergency situations in order to proceed smoothly.

Project Quality
QC will do daily spot checks on the recording; control the quality of completion effectively and eliminate flaws, concealment,mistakes etc.